1. Scope
These General Terms and Conditions (GTC) apply to all orders of the GOLF CLUB CARD Mallorca through the online shop of Arena Sportwerbung AG (hereinafter "the Provider") with its registered office in Switzerland. They apply to customers in Switzerland as well as in the European Union (EU). Swiss law is applicable, taking into account the mandatory consumer protection regulations of the customer's country of residence. By submitting the order, customers accept these GTC in the version valid at the time of the order. Deviating general terms and conditions of customers do not apply unless the provider explicitly agrees to their validity in writing.
2. Provider
Arena Sportwerbung AG, Dietlikerstrasse 68, CH-8302 Kloten ZH
Email: info@arenaswiss.com
VAT ID: CHE-103.685.216
3. Subject of the Contract
The GOLF CLUB CARD Mallorca is a personalized benefit card, which entitles the holder to purchase discounted services at participating golf courses in Mallorca as well as additional cooperation partners during its validity period. Price discounts at the golf courses apply exclusively to the regular green fee rates set by the respective golf courses and are not combinable with other discounts, special offers, or vouchers. The card is not a cashless payment method; free services are not included. The provider is the sole contractual partner for the purchase of the card. The current list of participating golf courses and partner deals is available on the website mallorca.golf-clubcard.com. Access to partner deals of cooperation partners is available through the customer account on the website (login).
The provider explicitly reserves the right to change the partner offers, especially in cases of closures, capacity limits, or changed cooperation agreements. Changes to the partner offer do not entitle the customer to a refund, reduction, or cancellation. The contractual partner for the provision of services, such as discounted green fees or other partner deals, is exclusively the respective golf course or cooperation partner.
4. Offer and Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer from the provider but is an invitation to the customer to make an offer. By submitting the order, the customer makes a binding offer to conclude a purchase and use agreement. The contract is concluded with the provider, specifically through the sending of an order confirmation via email or the delivery of the personalized card.
5. Order and Payment
Only one GOLF CLUB CARD Mallorca per person is permitted and is only available to individuals aged 18 or older. By submitting the order, the customer confirms that they meet the required minimum age. The purchase price is visible during the ordering process and is due immediately. Payment is made through the payment methods offered in the online shop. All prices are quoted in Swiss Francs (CHF) or Euros (EUR), depending on the currency selected during the order process.
For deliveries to Switzerland or Liechtenstein, the prices for the card and shipping include the statutory VAT. For deliveries abroad, the prices are generally quoted excluding VAT. Shipping costs are separately listed during the order process and are to be borne by the customer. For deliveries abroad, there are generally no VAT, customs duties, or import charges. Should any fees arise, the customer is responsible for them.
6. Right of Withdrawal and Commencement of Contract Performance
The GOLF CLUB CARD Mallorca is a pre-made, personalized product. There is no right of withdrawal, as the card is created and personalized according to the customer's request. Returns or refunds after submitting the order are excluded. This applies to customers in Switzerland, Liechtenstein, all EU and EEA countries, and third countries. By placing the order, the customer expressly agrees that the provider will begin the creation of the personalized card immediately after the conclusion of the contract. The customer confirms that they are aware that the right of withdrawal expires with the commencement of contract performance, unless such a right is provided under the law of the customer's country of residence.
7. Personalization and Shipping
The GOLF CLUB CARD is personalized and shipped to the address provided by the customer. The customer is obligated to provide complete and accurate address information and to verify it before completing the order, as the provider is not liable for errors or delays resulting from incorrect information. Shipping is from Switzerland. Once the card has been handed over to the shipping service provider, the customer assumes the risk of loss or damage. Should the card not arrive within the usual delivery time or be damaged, the provider must be informed immediately. The provider will then investigate the incident and may offer a replacement if the investigation determines that the shipping service provider has lost or damaged the card.
8. Use of the Card and Partner Benefits
The GOLF CLUB CARD Mallorca is non-transferable and entitles the holder solely to avail of the partner offers published on the website. To use the card benefits, the physical card must be presented at the golf course, unless the offer is used via the online shop. In such cases, the partner link will be shared in the customer account, and physical presentation of the card is not required. The partner golf courses and cooperation partners are entitled to verify the validity and identity of the cardholder (name, card number, expiration date). Digital representations of the card are only valid if the partner allows such an exception. The right to benefits such as discounts and partner deals exists only with a valid card and within the scope of the current partner offers.
Access to partner offers (partner deals) is available to cardholders who are logged into their customer account and possess a valid GOLF CLUB CARD Mallorca. Visitors who are not logged in can view the offers but cannot access the partner sites.
For services provided by partner golf courses and cooperation partners, their own terms and conditions apply. By booking services with cooperation partners, contracts are concluded solely between the cardholder and the cooperation partner. The provider is not a party to these services. Payment for discounted green fees or other benefits is not possible through the provider's online shop but must be made directly to the respective golf course or cooperation partner. Only their payment and cancellation conditions apply.
9. Term
The GOLF CLUB CARD Mallorca is valid for one year (365 days) from the date of issuance and is immediately usable upon receipt. The card must be signed on the back before the first use. The expiration date is printed on the card. Once the expiration date has passed, the card becomes invalid. There is no right to a refund for unused benefits, such as already booked discounted green fees. Benefits cannot be transferred to the following season. The card does not automatically renew, and no cancellation is required.
10. Loss and Replacement Card
In case of loss, the card must be reported immediately. A replacement card will be issued for a processing fee of CHF/EUR 30 and will have the same validity as the original card. The original card will be deactivated, and the replacement card will have the same card number and validity as the original.
11. Liability
The provider is fully liable for intent and gross negligence. For minor negligence, the provider is only liable for breaches of essential contractual obligations that could significantly disadvantage the customer. The liability is limited to the typically foreseeable damage. No liability is accepted for services or changes by partner companies (golf courses, hotels, cooperation partners), technical failures or errors in the online shop, login problems, display issues with partner offers, shipping, loss or damage to the card, unauthorized use of the card or customer account, external link content, newsletters, or marketing materials, damages or accidents while using partner offers, taxes, customs duties, import charges, or bank fees for international transactions, delays due to factors beyond the provider’s control (e.g. strikes, government orders, force majeure), organization or execution of tee times, or cancellation fees ("no-show" costs) arising from non-appearance or late cancellation by the cardholder at the golf course.
12. Data Protection
The privacy policy published on the website applies. Personal data is processed exclusively for order processing and card management.
13. Trademarks and Copyright
The term "GOLF CLUB CARD Mallorca," the website, product names, and the design are protected by copyright. Any use or reproduction without the provider's consent is prohibited. The provider within the meaning of these GTC is Arena Sportwerbung AG. Even if the term "GOLF CLUB CARD Mallorca" is communicated in external presentations, Arena Sportwerbung AG remains the sole contractual partner.
14. Applicable Law and Jurisdiction
Swiss law applies, excluding the UN Sales Convention. For consumers outside Switzerland, the mandatory provisions of the country of residence also apply. The competent court is the provider's registered office unless mandatory statutory provisions of the consumer's country of residence provide otherwise.
15. Contract Language
The contract language is German. Any translations are provided for informational purposes only and have no legal effect.
16. Dispute Resolution
The provider does not participate in dispute resolution procedures before a consumer arbitration board.
17. Miscellaneous
Information on the website or in the customer account regarding booking processes, prices, required handicaps, dress codes, or other partner terms and conditions is for orientation purposes only. Only the GTC of the partner companies and these GTC are binding. The provider assumes no liability for the accuracy, completeness, or timeliness of this information.
18. Final Provisions
Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected. Any changes to these GTC will be communicated in text form. The version valid at the time of the order shall apply.
August 13, 2025
